The Berkshire Company improves business processes in your print & mail operation. With our approach, The Berkshire Company helps you solve real problems, implement better processes, and improve the bottom line. Look for ways to improve your operational efficiency: procedures, policies, equipment and software. If you're considering business process improvements, automating or outsourcing bad processes won't help your company be successful.
Maintain your company's competitive edge with the right strategy, technology, processes and human resources.
Maintain your company's competitive edge with the right strategy, technology, processes and human resources.
Services
About
Report
The Berkshire Company is an independent management consulting firm, specializing in improving your business process, including analyzing your operation, developing and selecting solutions, and providing project management.
From high-level strategy development to hands-on project management, The Berkshire Company has helped more than 50 organizations improve their operations.
Mark Fallon is a trusted leader in the industry and has consulted with the USPS, federal agencies, and Fortune 100 corporations.
From high-level strategy development to hands-on project management, The Berkshire Company has helped more than 50 organizations improve their operations.
Mark Fallon is a trusted leader in the industry and has consulted with the USPS, federal agencies, and Fortune 100 corporations.
About Mark Fallon
Report
Mark M. Fallon is President & CEO of The Berkshire Company, a consulting firm specializing in mail and document processing strategies.
The company develops customized solutions integrating proven management concepts with emerging technologies to achieve total process management.
Mark offers a vision of the document that integrates technology, data quality, process integrity, and electronic delivery.
Recognized as one of the leading technologists in the print/mail industry, Mark is the author of the "Digital Document Command Center" model.
The company develops customized solutions integrating proven management concepts with emerging technologies to achieve total process management.
Mark offers a vision of the document that integrates technology, data quality, process integrity, and electronic delivery.
Recognized as one of the leading technologists in the print/mail industry, Mark is the author of the "Digital Document Command Center" model.
Process Evaluations and Improvements
Report
You're constantly looking for ways to improve the efficiency of your operation.
You want innovations and vendor-partners who can provide the greatest value at the lowest cost.
We'll interview internal and external customers, map out business processes and analyze budgets.
Then we'll create a customized report that provides achievable recommendations to improve your operation.
We get pitched by many consultants, most of whom do not have the depth of knowledge to be useful.
Most would learn more from us than we would from them.
You want innovations and vendor-partners who can provide the greatest value at the lowest cost.
We'll interview internal and external customers, map out business processes and analyze budgets.
Then we'll create a customized report that provides achievable recommendations to improve your operation.
We get pitched by many consultants, most of whom do not have the depth of knowledge to be useful.
Most would learn more from us than we would from them.
Strategy Development
Report
Most of your interaction with a customer is through some form of document.
Whether it's a direct mail piece, or a bill that the customer receives on a monthly basis.
That's how you interact with your customers.
One of the main reasons for failure in Customer Relationship Management is that everyone who touches the document is not involved in the process: marketing, IT, mail center, customer service, finance.
We get pitched by many consultants, most of whom do not have the depth of knowledge to be useful.
Whether it's a direct mail piece, or a bill that the customer receives on a monthly basis.
That's how you interact with your customers.
One of the main reasons for failure in Customer Relationship Management is that everyone who touches the document is not involved in the process: marketing, IT, mail center, customer service, finance.
We get pitched by many consultants, most of whom do not have the depth of knowledge to be useful.
Project Management
Report
All print and mail solutions available today involve project management.
Whether it's software-driven solutions to improve the process.
Or hardware-driven solutions like automated sorting equipment, file-based processing inserters, or accountable mail tracking systems.
These systems require bringing together a variety of people to work on a project and successfully implement the solution.
Often, the mail center manager or the document center manager doesn't have time - or in many cases - project management experience.
Whether it's software-driven solutions to improve the process.
Or hardware-driven solutions like automated sorting equipment, file-based processing inserters, or accountable mail tracking systems.
These systems require bringing together a variety of people to work on a project and successfully implement the solution.
Often, the mail center manager or the document center manager doesn't have time - or in many cases - project management experience.
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