Your office needs the tools to keep up with your long-term plans and to hit all your short-term goals, without hassle. At Nauticon, our goal is to help you improve workflow while managing costs and increasing security. Many companies claim the have "The Best Service in the Business" but few even have a way to measure how happy customers are. Here at Nauticon, we have a system that allows us to capture feedback after every service call.
We use the Net Promoter Score system. Whenever I have to contact the company everyone is always pleasant and helpful. There response time is incredible and the technicians always go above and beyond to assist our company where needed. I'm the owner of Anointed Press Graphics, Inc., and have been blessed to be in business for 17 years. Nauticon is the 5th Printer Dealership company I have dealt with and they have been the BEST by far in customer service.
EVERYONE I have dealt with has been polite, customer oriented and very accommodating when their is an issue.
We use the Net Promoter Score system. Whenever I have to contact the company everyone is always pleasant and helpful. There response time is incredible and the technicians always go above and beyond to assist our company where needed. I'm the owner of Anointed Press Graphics, Inc., and have been blessed to be in business for 17 years. Nauticon is the 5th Printer Dealership company I have dealt with and they have been the BEST by far in customer service.
EVERYONE I have dealt with has been polite, customer oriented and very accommodating when their is an issue.
Services
About Us
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For over 22 years, we've made it our mission to provide the best possible service for our customers.
Well over 90% of our customers stick with us year after year, and our Net Promoter score is 95.
In addition to our customer retention and satisfaction, we have received national recognition and numerous awards over the years, including Toshiba's ProMaster Elite service award.
Our Service First focus ensures that we continually reassess how our customers benefit, and it means that you'll have a partner dedicated to improving your business.
Well over 90% of our customers stick with us year after year, and our Net Promoter score is 95.
In addition to our customer retention and satisfaction, we have received national recognition and numerous awards over the years, including Toshiba's ProMaster Elite service award.
Our Service First focus ensures that we continually reassess how our customers benefit, and it means that you'll have a partner dedicated to improving your business.
Our Team
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Having a diverse customer base, a high Net Promoter Score, and a Service First philosophy requires an experienced team that is dedicated to our mission.
Today we have nearly 100 employees, and each one buys into the Service First focus that we're known for.
Our experienced team is here from the moment you first inquire about our services, to every call you make to our help desk, to the technicians that visit to repair or set up new equipment.
We believe in consistency when it comes to customer service, so we ensure each member of our team is knowledgeable, helpful, and empowered to say "Yes."
Today we have nearly 100 employees, and each one buys into the Service First focus that we're known for.
Our experienced team is here from the moment you first inquire about our services, to every call you make to our help desk, to the technicians that visit to repair or set up new equipment.
We believe in consistency when it comes to customer service, so we ensure each member of our team is knowledgeable, helpful, and empowered to say "Yes."
Our Philosophy
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Putting the customer first is what we do here at Nauticon, and there's no area of our business that shows this quite as well as our service philosophy.
Nearly every customer we work with has a story to tell about bad service they've had before coming to us.
It's our goal to show each one of those customers that they can have a partner that provides a true "service first" philosophy.
We will never stop until the customer is satisfied.
Sure, anyone can say they focus on customer service, but without any action, what good are those words?
Nearly every customer we work with has a story to tell about bad service they've had before coming to us.
It's our goal to show each one of those customers that they can have a partner that provides a true "service first" philosophy.
We will never stop until the customer is satisfied.
Sure, anyone can say they focus on customer service, but without any action, what good are those words?
Support & Supplies
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Please enter up to 10 equipment id numbers and their corresponding meter readings.
If you need to change who receives this notification or the method in which it is sent, please mark yes below and select the method that is most convenient for you.
A: Changing Internet providers changes some of your network settings, which may cause printing and scanning not to function properly.
The machine's network settings must be corrected through the menu system of the machine and may require the assistance of the network administrator.
If you need to change who receives this notification or the method in which it is sent, please mark yes below and select the method that is most convenient for you.
A: Changing Internet providers changes some of your network settings, which may cause printing and scanning not to function properly.
The machine's network settings must be corrected through the menu system of the machine and may require the assistance of the network administrator.
Our Partners
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Implementing our Service First philosophy requires the best technology available.
Our powerful technology partners help us provide the highest quality equipment and service.
We believe in offering our customers solutions that improve workflows while reducing total costs, which is why partnering with some of the top leaders in technology is paramount to our philosophy.
Toshiba is leading innovation.
Whatever your office needs, no matter what the size of your company is or will be, Toshiba provides the means for better efficiency and higher security.
Our powerful technology partners help us provide the highest quality equipment and service.
We believe in offering our customers solutions that improve workflows while reducing total costs, which is why partnering with some of the top leaders in technology is paramount to our philosophy.
Toshiba is leading innovation.
Whatever your office needs, no matter what the size of your company is or will be, Toshiba provides the means for better efficiency and higher security.
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