SIP Print offers the first solution that combines the best of hosted application availability with secure, premise-based call recording. SIP Print Premise offers a secure, web-based solution contained 100% within the business network. Calls are recorded, stored and accessed locally. SIP Print Call Accounting is the smart communications management solution for any line of business.
Maintaining the highest quality of interactions with customers and prospects is essential to any business. Recording the calls of your customer service agents, sales representatives and any external facing employee can be leveraged in many ways. Better customer service, controlling messaging, getting new hires up to speed quicker, coaching more effectively, capturing details that might have been missed and ensuring compliance are just some of the ways SIP Print Call Recording can benefit any business.
SIP Print Call Recording works by passively capturing and transcoding raw packet streams from business handsets, softphones, call servers, SIP trunks, and mobile clients.
Maintaining the highest quality of interactions with customers and prospects is essential to any business. Recording the calls of your customer service agents, sales representatives and any external facing employee can be leveraged in many ways. Better customer service, controlling messaging, getting new hires up to speed quicker, coaching more effectively, capturing details that might have been missed and ensuring compliance are just some of the ways SIP Print Call Recording can benefit any business.
SIP Print Call Recording works by passively capturing and transcoding raw packet streams from business handsets, softphones, call servers, SIP trunks, and mobile clients.
Services
Cloud Call Recording
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SIP Print offers the first solution that combines the best of hosted application availability with secure, premise based call recording.
Calls are captured and stored locally with available DES file encryption conforming to Federal Information Processing Standards.
Meta data is pushed to the SIP Print Cloud over a secure Outbound Connection to NIST compliant servers where the call records are searchable in the SIP Print Cloud Portal.
When a User plays a call, the media file is pushed from the premise based SIP Print Appliance over a secure (SSL) connection to the SIP Print Cloud Servers then down to the Users Web client.
Calls are captured and stored locally with available DES file encryption conforming to Federal Information Processing Standards.
Meta data is pushed to the SIP Print Cloud over a secure Outbound Connection to NIST compliant servers where the call records are searchable in the SIP Print Cloud Portal.
When a User plays a call, the media file is pushed from the premise based SIP Print Appliance over a secure (SSL) connection to the SIP Print Cloud Servers then down to the Users Web client.
Premise Call Recording
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SIP Print Premise offers a secure, web based solution contained 100% within the businesses network.
Calls are recorded, stored and accessed locally.
Calls are captured and stored locally with available DES file encryption conforming to Federal Information Processing Standards.
Media files and metadata are stored locally on the SIP Print appliance in perpetuity or until the records are purposefully deleted by an Administrator.
For total storage minutes please see the respective product brief for the SIP Print Appliance of interest.
Calls are recorded, stored and accessed locally.
Calls are captured and stored locally with available DES file encryption conforming to Federal Information Processing Standards.
Media files and metadata are stored locally on the SIP Print appliance in perpetuity or until the records are purposefully deleted by an Administrator.
For total storage minutes please see the respective product brief for the SIP Print Appliance of interest.
Enterprise Call Recording
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Whatever the size of your organization - from a small professional corporation to an educational institution to a large enterprise, communication with the customer is even more effective with the addition of call recording.
It can enable the ability to address legal mandates and increase operational effectiveness.
SIP Print call recording is easy to install, easy to operate and easy to afford.
It can enable the ability to address legal mandates and increase operational effectiveness.
SIP Print call recording is easy to install, easy to operate and easy to afford.
Compliance/Regulatory
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Regulatory compliance has different implications in different sectors.
Whichever sector you operate in, SIP Print can provide expertise and compliance recording solutions to help you work within the appropriate framework or adhere to a voice recording policy.
Compliance with both state and federal regulations is an area where insurance companies must take no chances.
SIP Print call recording solutions guarantee that each call is recorded and provides encrypted storage for all call data.
Confidential information is safeguarded because managers can use the SIP Print software to restrict administrative access to the call files.
Whichever sector you operate in, SIP Print can provide expertise and compliance recording solutions to help you work within the appropriate framework or adhere to a voice recording policy.
Compliance with both state and federal regulations is an area where insurance companies must take no chances.
SIP Print call recording solutions guarantee that each call is recorded and provides encrypted storage for all call data.
Confidential information is safeguarded because managers can use the SIP Print software to restrict administrative access to the call files.
Metaswitch
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The only call recording solution from an approved Mosaic partner, SIP Print Inc. provides the award winning Call Recording Solution that delivers a multi-tenant implementation for service providers utilizing Metaswitch platforms that offer hosted telephony services.
SIP Print allows service providers to deploy SIP Print call recording in a variety of ways.
It can be deployed as a service, hosted in the NOC or as a CPE Solution.
In addition, SIP Print Call recording can be delivered as a software solution or as a hardware appliance.
SIP Print allows service providers to deploy SIP Print call recording in a variety of ways.
It can be deployed as a service, hosted in the NOC or as a CPE Solution.
In addition, SIP Print Call recording can be delivered as a software solution or as a hardware appliance.
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